Frequently Asked Questions

When it comes to having the car inspected by one of our team, we will need you to provide some further information and documentation. On assessment you will need: Your Driving Licence Vehicle Registration V5 Document The service history record Valid finance settlement letter - showing final settlement figure and finance company bank details if the car has outstanding finance All keys - including spares Any accessories related to the use of the vehicle i.e. user manuals, locking wheel nut key etc

Yes! We settle finance agreements every day, so we can arrange the settlement of your current agreement. Our team will guide you through this process on the day, and the settlement amount will be deducted from the amount paid to you for the car.

We pay via Faster Payments to ensure the money is in your account on the same day if completed before 3pm, appointments after 3pm will be with you on the following working day. Payment for sales completed over the weekend will be processed on the following Monday. We don’t charge any fees for buying your car so you get every penny of the agreed price.

No fees, ever. We don’t charge you a penny for selling your car to us. All of the price agreed will be transferred to your personal bank account.

Unlike most online car buying services, we have one of ours experienced buyers appraise the market on your individual car taking into account colour, optional extras, condition and mileage. This enables us to see things that a computer algorithm cannot, which other sites rely on. The result is more often than not a better, more accurate valuation. Our valuations are free and provided within a few minutes of enquiry subject to our opening hours.

If you have owned the vehicle for less than 12 months, we will ask to see proof of purchase from a recognised dealer before we offer a valuation on your vehicle. Unfortunately, we are unable to purchase vehicles which have been bought at auction or from a salvage company. If you have owned the vehicle for less than 6 months, we may also inspect your vehicle on a ramp prior to valuation.

Yes, however there are different types of documentation required depending on your individual circumstance.

Unfortunately, we are unable to purchase any car without the original valid V5 document (logbook). If you do not have one you can obtain a replacement from the DVLA.

Yes! Once you’ve agreed to sell your car to us you will leave your car with our team, who will arrange for your payment to be made. So, you'll need to organise transport to get home. Bristol Parkway train station is a short distance away and we can arrange transport to this location.

Yes we do, however you would need to arrange for the car to be delivered to our site in Hambrook, Bristol for inspection.

We’re happy to buy your car with its cherished plate still on. However in the more likely event that you want to keep your plate, it’s easy to reassign it to another car or put it on retention. This would need to be done prior to selling your car to us to find out more about your personalised registration please visit the DVLA website. We would require you to have the V5c before selling the vehicle.

Unfortunately, we do not purchase cars that have been stolen, categorised due to an insurance write-off or have had extensive repairs in the past.

We do not retail cars to the public. If you are also searching for your next vehicle, we recommend visiting our partner webiste Imola of Bristol who have a selection of premuim used cars.